At MRR Shopping, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, you may request a return or replacement, subject to the conditions below.
1. Eligibility for Returns and Replacements
You may request a return or replacement if:
- The item is damaged, defective, or incorrect upon arrival.
- The item is unused, in its original packaging, and in the same condition as received.
- You provide a clear unboxing video as proof of damage or wrong product delivery.
- The request is made within 1 day of receiving the product.
2. Unboxing Video Requirement
- A clear, unedited unboxing video from the moment you open the package is mandatory for any return or replacement request.
- The video should show the package being opened, the product inside, and any visible damage or defects.
- Requests without an unboxing video will not be accepted.
3. Non-Returnable Items
Some items cannot be returned or replaced, including:
- Items marked as “Final Sale” or “Non-Returnable.”
- Perishable goods, personalized/customized products, or hygiene-related items.
- Items that show signs of use, damage, or tampering after delivery.
- Products without an unboxing video proof.
- Requests made after 1 day of receiving the product.
4. How to Request a Return or Replacement
- Contact our support team at 📧 contact@mrrshopping.co.in within 1 day of delivery.
- Provide your order number, details of the issue, and attach the unboxing video.
- Our team will review your request and provide return shipping instructions if applicable.
5. Return Shipping & Refunds
- If the return is due to a defective, damaged, or incorrect product, MRR Shopping will cover the return shipping costs.
- If returning for any other reason, the customer is responsible for shipping charges.
- Once we receive and inspect the item, a refund will be processed within 3 business days to the original payment method.
6. Replacement Process
- If eligible, a replacement will be sent within 2 to 3 business days after approval.
- If the item is out of stock, you may choose between a full refund or an alternative product of equal value.
7. Contact Us
- For any queries related to returns and replacements, reach out to us at:
📧 Email: contact@mrrshopping.co.in
We appreciate your trust in MRR Shopping and look forward to serving you!